At HillStar Integrated Health, your comfort and clarity are our priorities. From your first visit to ongoing care, we ensure a smooth experience. Here’s what you can expect:
We offer hassle-free direct billing to Blue Cross, Sun Life, and all insurance providers registered with Telus e-claims. Simply bring your insurance information, and we’ll take care of the paperwork so you can focus on your health and recovery without the stress of upfront payments.
Have questions about specific insurance providers? Give us a call!
To make the most of your appointment:
We provide a collaborative, multidisciplinary approach to care, including:
Our practitioners often work together to ensure you receive a personalized, effective care plan that supports your unique needs and goals.
More specific information on each service can be found under their respective patient resource pages.
We welcome and treat all individuals, of all ages, from infants to older adults and from all walks of life.
Our team treats children and families with age-appropriate techniques and tailored care plans. We’re happy to coordinate family bookings to make things easier for you.
Whether you’re recovering from an injury, managing chronic pain, seeking preventative care, or simply striving to feel your best, we’re here to support your journey.
Integrated care means that our team of health professionals works collaboratively across disciplines. Your chiropractor, physiotherapist, massage therapist, and acupuncturist may all contribute to your care depending on your needs. With your consent, our practitioners share clinical notes and communicate regularly to ensure a seamless and effective care experience.
Yes! Many of our patients benefit from seeing multiple practitioners, either within the same day, week or throughout their treatment journey.
For example, you may start with chiropractic care, then add physiotherapy for rehabilitation and massage therapy for soft tissue support. We’ll help you build a plan that makes sense for your goals, condition, and schedule.
Yes! Your practitioner will work with you to develop a personalized treatment plan based on your goals, condition, and lifestyle. If you’re seeing multiple providers, your care plan may include a coordinated schedule of treatments to optimize your results.
If you’re not sure where to begin, here are some general suggestions:
Regardless of where you start, our providers work collaboratively to help guide you toward the most effective care path.
Appointment lengths vary depending on the service and whether it’s your first visit or a follow-up:
Your practitioner will let you know what to expect based on your treatment plan. If you’re ever unsure, feel free to contact us, we’re always happy to help!
Though both use fine, sterile needles, their approaches are different:
Both can be effective as part of a combined chiropractic and/or physiotherapy care plan.
More information can be found on both the acupuncture and dry needling patient resource pages.
Yes! All our practitioners are fully licensed, insured, and registered with their respective professional colleges in Alberta.
Costs vary depending on the service and length of appointment.
For specific pricing, please contact us directly or check out our online booking platform page with Jane.
No, you do not need a referral to book any of our services with any of our practitioners.
We encourage you to use our secure online booking platform, Jane, to easily view availability, book your appointment, and complete intake forms.
Just click the “Book Now” button on our website to view availability by provider and service, and follow these steps to get started:
Jane is secure, encrypted, and fully compliant with Canadian privacy laws, including PIPEDA. Your information is stored safely in Canada.
Prefer to speak with someone?
We’re always happy to help walk you through your Jane account setup or to book your appointment over the phone, just give us a call at 780-539-1261.
While advanced bookings are highly encouraged, we will do our best to accommodate walk-ins depending on availability.
After booking, you’ll receive a link to complete your digital intake forms through Jane. These forms help us better understand your health history and goals.
Some service-specific consent forms still need to be signed in person, so we recommend arriving 15 minutes early to your initial visit to allow time for any remaining paperwork.
If you’re attending a physiotherapy or acupuncture appointment, please bring a pair of shorts and a tank top so your practitioner can assess and treat effectively.
If you plan to use direct billing, please bring your insurance card.
Yes, we offer direct billing for most major insurance providers, including:
Please bring your insurance card and plan details to your first appointment.
While we do our best to submit claims on your behalf, some plans may require a co-payment or manual submission depending on your coverage. If this is the case, you will be required to pay out-of-pocket at the time of your appointment and we provide detailed receipts that you can submit to your insurance company for reimbursement.
Many insurance plans allow you to use HSAs or FSAs for allied health services.
We recommend you check with your plan provider ahead of your appointment to confirm coverage.
Our clinic is located at:
Unit C #102, 8805 Resources Road, Grande Prairie, Alberta
We will conveniently be situated right along Resources Road, across from St. Gerard’s French Immersion Catholic School and beside Hayes Fry Law.
We have free onsite and street parking available for your convenience.
Look for our signage and enter through the south-side entrance.
No — if your WCB claim is accepted, your physiotherapy assessment and approved treatment sessions are fully covered by WCB Alberta. There are no out-of-pocket costs for WCB-approved physiotherapy.
No. You can book your Initial Physiotherapy Assessment right away. We will communicate with your doctor and WCB as needed.
Coverage depends on your injury and WCB guidelines. Your physiotherapist will send reports and progress updates to WCB, who determines treatment approval and extensions as needed.
Your Initial Assessment includes:
Communication with WCB and your case manager
Treatment typically begins during the first visit when appropriate.
WCB requires that you receive an assessment within a specific timeline after reporting an injury (usually 48–72 hours).
Yes. Your intake forms will be sent via e-mail through the Jane App, and all information must be fully completed before your appointment. This ensures we can communicate accurate details to WCB and begin your assessment without delays.
Yes. As part of your WCB care, we provide:
Return-to-work recommendations
Communication only includes information relevant to your injury and recovery.
No. These services are optional and out-of-pocket, even if recommended to support your recovery.
WCB coverage applies specifically to physiotherapy.
Please bring:
Yes. You can request a transfer of care at any time. Contact us, and we will coordinate the transition with WCB.
Let your physiotherapist know right away. We will adjust your treatment plan and communicate changes to WCB if needed.
Your return-to-work timeline depends on your injury, job duties, and recovery.
Your physiotherapist will provide functional updates and recommendations to help WCB and your employer make safe decisions.
